FAQ
Do I need rehab?
Chances are if you're asking yourself if you need rehab, you already know you have a problem that needs addressing. Deciding whether a residential rehab like banyantree21 is for you is a personal decision, however we welcome all calls from potential clients and concerned loved ones who would like some advice or want to take part in a free and confidential consultation.
What is the admissions procedure?
We start by conducting a brief assessment over the phone with the potential client, collecting personal details and history as well as answering any questions. We are also more than happy to conduct this initial assessment with family members who may make contact first, although we will need to speak with the person receiving treatment prior to approval. We can then hold a reservation for 48 hours before a 50% deposit is required. Once the deposit is received we will liaise with the client and/or family member to help arrange travel.
Why 21 days? Can I stay longer?
Our programme is designed to give maximum benefit in the shortest time. We strongly believe you will experience the change and clarity you seek in just 21 days. You can always decide to extend your stay here, either from initial booking or whilst at banyantree21. However you will not meet any pressure to stay. You may well find that 21 days is indeed enough.
Am I free to leave when I want?
All clients are welcome to leave at any point however a counsellor will speak with you at your exit interview to help you fully understand your decision behind leaving. Early removal from the programme is not advised and you will be encouraged to stay.
How much will it cost?
Please follow the link to our Admission & Cost page for prices.
What is your refund policy?
The deposit is non-refundable however a 50% refund of the balance will be returned if you decide to leave during the first 7 days. No refund will be considered for any involuntary discharge.
Do I need a visa for Thailand?
The majority of countries are eligible a 30 day visa exemption. We can help you figure out your visa requirements prior to your departure. For clients staying longer than 30 days we can arrange a visa extension.
What do I need to bring with me?
We consider the following items packing essentials, the rest is up to you:
- Prescribed Medicine
- Trainers
- Fitness Wear / Loose Comfortable Clothing
- Swimwear
- Suncream
- Insect Repellent
How much money should I bring?
Our programme is all inclusive however we recommend you bring some spending some money for shopping and personal effects.
Will I have access to my phone and laptop?
We do not restrict the usage of our client's phones, computers or tablets as long as they do not interfere with their personalised treatment programme.
I have dietary requirements, can you accommodate for them?
We can cater to all dietary requirements, just let us know during your initial consultation.
Do you offer detox?
Guests with chronic or severe addiction to alcohol, benzodiazepines (such a valium), methadone or heroin will need take medical advice from their own professional network and undergo a medically assisted detox prior to their arrival. We do offer all our guests a Herbal Detox which you can learn more about on our Herbal Treatment page.
What is the weather like?
The weather you can expect depends on the time of year. Chiang Mai is driest from November to February. Evenings can be cool but days are pleasant, with temperatures reaching 22°C (71°F) to 30°C (86°F). The wettest months are April through to early October, with the most rain falling in August.
How will I get to banyantree21?
We will collect you from Arrivals at Chiang Mai airport by car and take you to our facility. If you need to stop along the way way for snacks or personal effects, we will happily oblige! Chiang Mai is only one hours flight from Bangkok.
Get in touch
Whether you would like free and confidential advice for yourself or a loved one, please do not hesitate to reach out.
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